Legal notice
Legal Notice & Website Disclaimer
Effective Date: October 6, 2026
Last Updated: October 6, 2026
This Legal Notice applies to the website www.alharmaindates.com, its content, online services and official digital communications operated under the name Al Harmain Dates.
Please read this Legal Notice together with our Terms & Conditions, Privacy Policy, Shipping Policy, and Refund, Return & Exchange Policy.
Nothing contained in this Legal Notice is intended to exclude, restrict or waive any right or liability that cannot lawfully be excluded under applicable Pakistani law.
1. Website Operator
This website is operated by:
Al Harmain Dates
Website: www.alharmaindates.com
Email: alharmaindates786@gmail.com
Official Contact Numbers:
0300 0605971
0300 0803126
0302 1226018
Operations:
Muhammad Faizan — Manager Operations
Customer Service:
Muhammad Obaid — Customer Service Agent
Postal / Correspondence Address:
A-379, Alemia Street,
North Nazimabad, Block A,
Karachi, Pakistan.
2. Purpose of the Website
The website is used for legitimate commercial activities of Al Harmain Dates, including:
- E-commerce retail;
- Sale and distribution of dates and related products;
- Corporate orders;
- Wholesale supply;
- Supply to online retailers;
- Supply to shops and marts;
- Customer service;
- Product information;
- Order processing;
- Promotions; and
- Other related commercial activities.
3. Product Sourcing
Al Harmain Dates sources date products through its supply arrangements, which may include trusted farms and suppliers in Madinah and, where a required variety, grade or quantity is not available through direct farm sourcing, selected stock obtained through appropriate auction or wholesale channels.
Any statement regarding origin, farm sourcing, auction sourcing, factory processing or other supply-chain information applies according to the relevant product, batch or consignment.
We do not intend general website descriptions to represent that every product, variety or individual package necessarily passed through exactly the same sourcing channel.
4. Processing, Packing and Storage
Relevant dates may undergo processes including:
- Selection;
- Sorting;
- Inspection;
- Cleaning;
- Processing;
- Packing;
- Fumigation or pest-control treatment where applicable;
- Cold storage; and
- Inventory-controlled storage.
The precise process may vary according to product variety, supplier, factory, batch, moisture level and import requirements.
5. Phytosanitary Documentation
Relevant imported consignments are supported by applicable Phytosanitary Certificates where required under the relevant plant-protection and import procedures.
Such certification relates to the consignment to which the document applies.
A phytosanitary certificate should not be interpreted as an absolute guarantee that every individual naturally grown fruit will be physically identical or completely free from every possible hidden agricultural defect.
6. Fumigation / Treatment Documentation
Al Harmain Dates also maintains applicable fumigation or treatment documentation issued in connection with relevant consignments by the exporter/factory in Madinah, Saudi Arabia.
A Fumigation Certificate or Treatment Certificate is distinct from a Phytosanitary Certificate.
Each document shall be relied upon only according to:
- Its actual contents;
- Issuing party;
- Applicable batch;
- Consignment;
- Shipment; and
- Scope.
Al Harmain Dates does not represent a privately issued document as a government certificate unless the document itself establishes that status.
7. Customs and Import Documentation
Relevant imported goods are processed through applicable import and customs procedures.
Where applicable, Al Harmain Dates may maintain documentation relating to:
- Customs clearance;
- Import duties;
- Taxes;
- Government charges;
- Goods declarations;
- Invoices;
- Packing lists;
- Release documentation;
- Shipping documents; and
- Other applicable import records.
Claims concerning import compliance apply only to the relevant shipment or consignment supported by the applicable records.
8. Documentary Evidence
Where reasonably required in connection with a genuine complaint, legal proceeding, regulatory inquiry or formal investigation, Al Harmain Dates may rely upon relevant records including:
- Phytosanitary Certificates;
- Fumigation or Treatment Certificates;
- Customs documentation;
- Import records;
- Supplier/exporter records;
- Factory documentation;
- Cold-storage records;
- Inventory records;
- Batch records;
- Courier tracking;
- Dispatch information;
- Payment records;
- Customer communications;
- Photographs;
- Videos; and
- Electronic system records.
Such documentation may be submitted to a competent court, Consumer Court, food authority, customs authority, plant-protection authority or other legally authorized body where appropriate.
9. Natural Agricultural Product Notice
Dates are naturally grown agricultural fruits.
Accordingly, reasonable natural variations may exist between individual pieces and batches, including differences in:
- Size;
- Shape;
- Colour;
- Moisture;
- Texture;
- Softness;
- Firmness;
- Skin;
- Wrinkling;
- Sweetness;
- Seed size; and
- Natural sugar crystallisation.
Such natural variation does not automatically establish a product defect.
10. Internal Agricultural Defects
Because dates develop naturally on date palm trees, some internal agricultural defects may not be externally detectable without opening or destroying the fruit.
As more fully explained in our Terms & Conditions, isolated evidence of previous internal insect-related agricultural damage may occasionally occur despite reasonable sorting, inspection and treatment procedures.
This statement does not mean that live or widespread infestation is treated as acceptable.
Widespread live infestation, unsafe contamination, abnormal mould, serious deterioration or other genuine food-safety concerns should be reported immediately.
11. Product Photographs
Product photographs displayed on our website, social media or advertisements are intended to represent products as accurately as reasonably possible.
However, actual appearance may vary due to:
- Natural agricultural variation;
- Harvest;
- Batch;
- Photography;
- Lighting;
- Screen calibration;
- Packaging updates; and
- Product moisture.
Product photographs are not intended to guarantee that every naturally grown piece will be visually identical to the photograph.
12. Website Information
Al Harmain Dates makes reasonable efforts to keep website information accurate and current.
However, occasional:
- Typographical errors;
- Technical errors;
- Stock discrepancies;
- Pricing errors;
- Image errors;
- Description errors; or
- Outdated information
may occur.
Where a genuine error is identified, Al Harmain Dates reserves the right to correct it, subject to applicable consumer law and any rights already arising from a completed transaction.
13. No Misrepresentation Intended
Al Harmain Dates does not intend any statement on this website to falsely represent:
- Product origin;
- Product grade;
- Certification;
- Price;
- Availability;
- Legal rights;
- Warranty;
- Quality;
- Free offers; or
- Customer remedies.
Where website wording is inconsistent with mandatory applicable law, the mandatory legal requirement shall prevail.
14. Food Information — Not Medical Advice
Information about dates, nutrition, ingredients or food characteristics is provided for general product-information purposes.
Unless expressly stated otherwise, website content does not constitute:
- Medical advice;
- Diagnosis;
- Treatment;
- Medical prescription; or
- Guarantee of a health outcome.
Customers with allergies, diabetes, dietary restrictions or medical conditions should obtain appropriate professional advice where necessary.
15. Storage Instructions
Customers are responsible for following storage instructions supplied with the relevant product.
In particular, where designated by Al Harmain Dates:
Rutab / high-moisture / wet and soft dates should be stored at approximately -8°C or below, unless the relevant product instructions state otherwise.
Other dates should ordinarily be refrigerated where instructed.
Product-specific instructions take precedence over general website information.
16. E-Commerce and Payment Information
For prepaid orders, a customer's card, bank account, Easypaisa, JazzCash or wallet showing a deduction does not, by itself, establish that Al Harmain Dates received the relevant amount.
The payment provisions contained in our Terms & Conditions apply.
A transaction is ordinarily treated as successfully paid when the amount has been received, credited, settled or otherwise confirmed at the merchant/beneficiary side.
17. Courier Services
Al Harmain Dates may use independent courier and logistics companies.
Delivery times stated on the website are ordinarily estimates unless expressly guaranteed.
Where a delivery dispute occurs, responsibility will be determined according to:
- Dispatch records;
- Tracking information;
- Product type;
- Packaging;
- Courier handling;
- Customer conduct;
- Applicable storage requirements; and
- Applicable law.
Detailed provisions are contained in our Shipping Policy.
18. Returns and Refunds
Returns, replacements, exchanges and refunds are governed by the Refund, Return & Exchange Policy made available on our website.
Nothing in this Legal Notice independently removes or reduces a mandatory consumer remedy.
19. Intellectual Property
Unless otherwise stated or owned by a third party, content belonging to Al Harmain Dates may include:
- Trade name;
- Branding;
- Logos;
- Photographs;
- Videos;
- Website copy;
- Product descriptions;
- Graphics;
- Advertising material;
- Packaging artwork; and
- Original website content.
Unauthorized copying, reproduction, republication, distribution, commercial exploitation or misleading use is prohibited to the extent protected by applicable law.
20. Third-Party Trademarks and Content
References to third-party:
- Brands;
- Courier companies;
- Banks;
- Payment platforms;
- Certification bodies;
- Suppliers; or
- Other companies
do not necessarily imply partnership, endorsement or ownership unless expressly stated.
Third-party names and marks remain the property of their respective owners.
21. External Links
The website may contain links to external websites or services.
Al Harmain Dates does not control independent third-party websites and does not guarantee their:
- Availability;
- Security;
- Accuracy;
- Privacy practices; or
- Content.
Access to a third-party website is subject to that provider's own terms and policies.
22. Website Availability
We aim to keep the website operational but do not guarantee uninterrupted availability.
The website may temporarily become unavailable because of:
- Maintenance;
- Hosting issues;
- Security measures;
- Network failure;
- Updates;
- Technical faults; or
- Circumstances outside our reasonable control.
23. Cybersecurity and Unauthorized Use
Users must not:
- Attempt unauthorized access;
- Introduce malware;
- Interfere with website operation;
- Scrape protected systems unlawfully;
- Manipulate transactions;
- Circumvent security controls; or
- Use the website for fraudulent or unlawful purposes.
Al Harmain Dates reserves the right to preserve relevant technical evidence and take lawful protective action.
24. Electronic Records
Orders, emails, WhatsApp messages, system records, invoices, transaction records and other electronic communications may be maintained electronically.
Electronic records may be relied upon in accordance with applicable Pakistani law.
Pakistan's Electronic Transactions Ordinance recognizes that electronic documents, records, information, communications and transactions are not to be denied legal recognition merely because they are electronic. Pakistan Code
25. Website Disclaimer and Limitation
To the maximum extent permitted by applicable law, Al Harmain Dates is not responsible for losses caused solely by:
- Unauthorized third-party interference;
- Customer misuse;
- Customer-provided incorrect information;
- Failure to follow clear storage instructions;
- Events beyond reasonable control; or
- Independent third-party failures for which Al Harmain Dates has no legal responsibility.
However, nothing in this Legal Notice excludes liability that cannot lawfully be excluded, including mandatory consumer or food-safety obligations.
26. Fraudulent Claims
Al Harmain Dates reserves the right to investigate, contest and defend:
- Fraudulent claims;
- Fabricated complaints;
- False payment evidence;
- Misleading return claims;
- Dishonest chargebacks; and
- Other abusive or unlawful conduct.
Such investigation may include use of lawful order, payment, courier, inventory, communication and other business records.
This clause does not restrict a customer from making a genuine complaint or exercising a lawful right.
27. Privacy
Personal information is processed in accordance with our Privacy Policy.
Please review that policy for information regarding:
- Personal data collection;
- Courier disclosure;
- Payments;
- Cookies;
- Advertising platforms;
- Data retention; and
- Customer privacy requests.
28. Policy Hierarchy
This Legal Notice should be read together with:
- Terms & Conditions
- Refund, Return & Exchange Policy
- Shipping Policy
- Privacy Policy
- Product-specific instructions
For a specific order, the applicable policies and confirmed order details should be read together.
Mandatory law prevails over any inconsistent contractual provision.
29. Changes to This Legal Notice
Al Harmain Dates may amend this Legal Notice to reflect:
- Changes in business operations;
- Changes in website functionality;
- Changes in law;
- Regulatory requirements; or
- Changes in services.
The current version will be published on this website with an updated revision date.
30. Governing Law
This Legal Notice shall be interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan, together with applicable provincial consumer-protection and food-safety legislation.
31. Legal Notices and Formal Correspondence
Formal legal correspondence concerning Al Harmain Dates may be sent to:
Al Harmain Dates
A-379, Alemia Street
North Nazimabad, Block A
Karachi, Pakistan
Email: alharmaindates786@gmail.com
For efficient identification of a matter, correspondence should include, where applicable:
- Full name;
- Contact information;
- Order number;
- Nature of the matter;
- Relevant dates; and
- Supporting documentation.
Sending correspondence does not automatically mean that any allegation, liability or claim has been accepted by Al Harmain Dates.
32. Customer Service Contacts
For ordinary order, delivery, payment, refund or product queries:
0300 0605971
0300 0803126
0302 1226018
Muhammad Faizan
Manager Operations
Muhammad Obaid
Customer Service Agent
Website: www.alharmaindates.com
Email: alharmaindates786@gmail.com
