Privacy Policy
Effective Date: October 6, 2026
Last Updated: October 6, 2026
Website: www.alharmaindates.com
At Al Harmain Dates, we respect the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how long it may be retained, and the choices available to customers regarding their information.
This Privacy Policy applies to information collected through alharmaindates.com, our online store, telephone, WhatsApp, live chat, social media, customer service channels and other authorized Al Harmain Dates sales or communication channels.
By using our website, placing an order, communicating with us, or otherwise providing personal information to Al Harmain Dates, you acknowledge the practices described in this Privacy Policy.
Nothing in this Privacy Policy is intended to limit any privacy or consumer right that cannot lawfully be limited under applicable law.
1. Who We Are
Al Harmain Dates is an e-commerce and dates distribution business supplying customers, corporate clients, wholesalers, online retailers, shops and marts in Pakistan.
Our website is:
For privacy-related queries, customers may contact us at:
Customer Service: 0302-1226018
Live Chat: www.alharmaindates.com
2. Information We May Collect
Depending on how you interact with us, we may collect information including:
- Full name;
- Mobile or telephone number;
- Email address, where provided;
- Billing address;
- Shipping/delivery address;
- City, area and delivery instructions;
- Order details;
- Products purchased;
- Order value and quantity;
- Payment status and payment references;
- COD amount;
- Transaction/reference number;
- Refund or bank/wallet details where required to process an approved refund;
- Customer service communications;
- WhatsApp, SMS, telephone or live-chat communications;
- Complaints, returns and exchange information;
- Photographs or videos voluntarily supplied for a product complaint;
- Courier and tracking information;
- Device, browser and technical information;
- IP address;
- Website activity;
- Cookie and similar technology information; and
- Other information reasonably necessary to process an order or customer request.
We seek to collect only information reasonably relevant to our business, transactions, security and legal obligations.
3. How We Collect Information
We may collect personal information:
Directly from you, for example when you place an order, contact customer service, submit a form, use live chat, send us a WhatsApp message, request a return or make a payment.
We may also receive information through systems and service providers used to operate our business, including, where applicable:
- Shopify;
- Payment gateways;
- Banks and payment service providers;
- Easypaisa or JazzCash-related payment services;
- Courier and logistics companies;
- Website hosting or technology providers;
- Analytics services;
- Advertising platforms;
- Customer-support systems; and
- Fraud-prevention or security tools.
4. How We Use Your Information
We may use personal information where reasonably necessary to:
Process Orders
This includes verifying, confirming, preparing, dispatching and delivering your order.
Contact Customers
We may contact you regarding:
- Order confirmation;
- Address verification;
- Delivery;
- Payment;
- Courier issues;
- Returns;
- Exchanges;
- Refunds;
- Complaints; and
- Customer-service matters.
Communication may occur through telephone, WhatsApp, SMS, email, live chat or another appropriate channel.
Process Payments
We may use transaction information to:
- Verify payments;
- Match payments with orders;
- Reconcile transactions;
- Identify duplicate payments;
- Process refunds;
- Investigate payment failures; and
- Respond to chargebacks or payment disputes.
Deliver Orders
We use necessary customer information to arrange shipment, tracking, delivery and returns through courier and logistics companies.
Customer Support
We may retain customer communications and related records so that we can investigate and resolve requests, complaints and disputes.
Prevent Fraud and Misuse
Information may be used to identify or investigate:
- Fake orders;
- Fraudulent payment evidence;
- COD abuse;
- Repeated unjustified parcel refusal;
- Unauthorized transactions;
- Fraudulent refund claims;
- Chargeback abuse;
- Website attacks; or
- Other unlawful activity.
Improve Our Business
We may analyze order and website information to understand product demand, website performance, customer experience and business operations.
Comply With Legal Requirements
Information may be retained, processed or disclosed where reasonably necessary for accounting, taxation, legal compliance, regulatory requirements, investigations or legal proceedings.
5. Payment Information
Payments may be processed through banks, financial institutions, wallets, payment gateways or other payment-service providers.
Where payment information is processed directly by a third-party payment provider, that provider may separately collect and process payment information under its own privacy and security practices.
Al Harmain Dates does not require customers to disclose their ATM PIN, bank-account password, mobile-wallet PIN or OTP to our customer-service staff.
Customers should never send such credentials to Al Harmain Dates.
Where card payments are processed through an external payment service, Al Harmain Dates may receive transaction-related information such as payment status, reference numbers or limited payment identifiers without necessarily receiving the customer's complete card credentials.
6. Debit Without Merchant Credit
Where a customer's bank account, credit/debit card, Easypaisa, JazzCash or other payment source shows a debit but Al Harmain Dates has not received the corresponding funds, we may retain and use transaction references and related communications for reconciliation and dispute investigation.
This information may be shared with the relevant bank, payment provider or gateway where reasonably necessary to investigate the transaction.
7. Courier and Delivery Companies
In order to deliver an order, we may disclose necessary information to courier or logistics providers.
This may include:
- Customer name;
- Telephone number;
- Delivery address;
- City;
- Order or parcel reference;
- COD amount;
- Delivery instructions; and
- Other information reasonably necessary to complete delivery.
Courier companies process such information as part of their delivery services and may maintain their own delivery and tracking records.
8. Shopify and Technology Providers
Our online store may use Shopify and other technology or service providers to operate website, checkout, order-management, security and related functions.
As a result, certain customer information may be processed through systems operated by Shopify or other providers.
Such providers may operate infrastructure in jurisdictions outside Pakistan.
We use such services where reasonably necessary to operate our e-commerce business.
9. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies.
These technologies may be used for:
- Website functionality;
- Maintaining a shopping cart;
- Remembering preferences;
- Website security;
- Analytics;
- Measuring website performance;
- Understanding visitor activity;
- Advertising measurement;
- Retargeting or remarketing, where enabled; and
- Improving our services.
Some cookies are necessary for the website to function correctly, while others may relate to analytics or advertising.
Browser settings can generally be used to restrict or delete cookies, although blocking certain cookies may affect website functionality.
10. Advertising and Analytics
Where enabled, Al Harmain Dates may use advertising and analytics services such as Meta/Facebook, Instagram, TikTok, Google or similar platforms.
These services may use cookies, pixels or comparable technologies to measure advertising performance, understand website activity or deliver relevant advertising.
Information processed through these services is also subject to the privacy practices of the relevant platform.
We do not represent that external advertising platforms are controlled by Al Harmain Dates.
11. Marketing Communications
Where permitted and appropriate, we may use contact information to send customers:
- Product updates;
- Promotional offers;
- Discount information;
- New-product announcements; or
- Other marketing communications.
Customers may request to stop receiving promotional messages through the available unsubscribe/opt-out method or by contacting Al Harmain Dates.
Stopping promotional communications does not prevent us from sending necessary transactional communications about an existing order, payment, delivery, return or customer-service matter.
12. WhatsApp, SMS and Telephone Communications
Where a customer provides a telephone number or contacts Al Harmain Dates through WhatsApp, we may use that contact information for transaction and customer-service purposes.
Messages and related transaction records may be retained where reasonably necessary for:
- Order processing;
- Customer support;
- Complaint investigation;
- Fraud prevention;
- Delivery verification; or
- Legal record keeping.
Communications transmitted through a third-party service such as WhatsApp are also subject to that service provider's systems and applicable policies.
13. Product Complaints, Photos and Videos
Customers may voluntarily provide photographs, videos or other evidence when making:
- Quality complaints;
- Damage claims;
- Courier claims;
- Returns;
- Exchanges; or
- Refund requests.
Al Harmain Dates may use such material solely for legitimate purposes connected with investigating, documenting and resolving the relevant matter, preventing fraud, dealing with couriers or suppliers, or responding to legal or regulatory inquiries.
Customers should avoid including unnecessary personal or sensitive information in photographs or videos.
14. Information We May Share
We do not sell customer personal information as a standalone commercial product.
However, information may be disclosed where reasonably necessary to parties such as:
- Courier and logistics companies;
- Shopify and e-commerce providers;
- Payment gateways;
- Banks and financial service providers;
- Easypaisa, JazzCash or other payment providers;
- Hosting and technology providers;
- Customer-support providers;
- Analytics and advertising platforms;
- Accountants, auditors or professional advisers;
- Government, regulatory or law-enforcement authorities where lawfully required; and
- Courts or other competent forums in connection with a dispute.
Only information reasonably relevant to the applicable purpose should be disclosed.
15. Suppliers, Exporters and Courier Claims
Where necessary to investigate a genuine product, batch, import, factory, supplier or courier issue, limited relevant information or evidence may be shared with:
- Supplier;
- Exporter;
- Factory;
- Courier;
- Insurer;
- Payment provider; or
- Other relevant business partner.
We seek to avoid sharing customer information that is unnecessary for the investigation.
16. Legal Disclosure
We may preserve or disclose information where reasonably necessary to:
- Comply with law;
- Respond to a lawful government request;
- Respond to a court order;
- Cooperate with a regulatory authority;
- Establish or defend a legal claim;
- Protect our legal rights;
- Protect customers or others from fraud or harm; or
- Investigate unlawful conduct.
We do not undertake to disclose personal information merely because an unrelated third party requests it.
17. Business Reorganization
If Al Harmain Dates is sold, reorganized, merged or transferred as a business or business asset, relevant customer and transaction records may form part of the transferred business records, subject to applicable law.
Any successor handling such information would be expected to process it for legitimate business and legal purposes.
18. International Processing
Some technology providers, platforms, payment providers or cloud-service providers may store or process information outside Pakistan.
By using services that depend upon such providers, personal information may therefore be transferred to or processed in another jurisdiction where permitted.
Where reasonably practicable, we use reputable providers and appropriate security practices.
19. Data Retention
Al Harmain Dates does not necessarily delete all information immediately after an order is completed.
Information may be retained for as long as reasonably necessary for:
- Order history;
- Customer service;
- Returns and exchanges;
- Payment reconciliation;
- Accounting;
- Tax records;
- Fraud prevention;
- Legal claims;
- Courier disputes;
- Warranty or complaint history;
- Regulatory requirements; and
- Other legitimate business requirements.
Different records may therefore be retained for different periods.
Information no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with our operational and legal requirements.
20. Order and Legal Records
Certain records may need to be preserved even where a customer requests deletion.
For example, we may be required or reasonably entitled to retain information contained in:
- Tax or accounting records;
- Invoices;
- Payment records;
- Order records;
- Fraud records;
- Chargeback evidence;
- Legal disputes;
- Regulatory matters; or
- Completed transaction records.
A deletion request therefore does not necessarily create an absolute right to deletion of every record.
21. Information Security
Al Harmain Dates takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse or disclosure.
However, no website, database, internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, we do not make an absolute guarantee that unauthorized access or a security incident can never occur.
Customers should also protect their own account credentials, devices, payment details and communication accounts.
22. Security Incidents
Where we become aware of a material data-security issue, Al Harmain Dates may take reasonable steps appropriate to the circumstances, including:
- Investigating the incident;
- Securing affected systems;
- Restricting unauthorized access;
- Working with relevant service providers;
- Preserving evidence; and
- Making any notification required under applicable law.
23. Customer Accounts
Where customer-account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials.
Customers should notify us if they reasonably believe their account has been accessed without authorization.
24. Children's Privacy
Our website and products are intended primarily for persons legally capable of completing a commercial transaction.
We do not knowingly seek to collect unnecessary personal information from children.
Where an order is placed by or for a minor, appropriate parental or guardian involvement may be required where applicable.
25. Customer Rights and Requests
Subject to applicable law, customers may contact Al Harmain Dates to request:
- Access to certain personal information held about them;
- Correction of inaccurate information;
- Updating of contact information;
- Withdrawal from promotional communications; or
- Deletion of information that we are not legally or reasonably required to retain.
We may require reasonable verification before acting upon a request in order to prevent unauthorized disclosure or fraudulent deletion.
26. Correction of Personal Information
Customers should ensure that information supplied for an order is correct.
If a telephone number, address or other information is incorrect, customers should contact us promptly.
Once a parcel has been dispatched, correcting an address may not always be operationally possible.
27. Deletion Requests
A customer may request deletion of eligible personal information.
However, we may retain information where reasonably necessary for legal, regulatory, accounting, taxation, transaction, security, fraud-prevention or dispute-resolution purposes.
Where complete deletion is not reasonably or legally available, unnecessary use of the retained information may be restricted where appropriate.
28. Third-Party Websites and Services
Our website may contain links to external websites, payment services, social networks or other third-party services.
Al Harmain Dates does not control the privacy or security practices of independent third parties.
Customers should review the applicable third-party privacy policy where appropriate.
29. Public Reviews and Social Media
Information voluntarily posted by a customer in a public review, social-media comment, public post or other public forum may become publicly accessible.
Customers should avoid publishing personal information they do not wish to make public.
Where a customer voluntarily submits a testimonial or review to us, we will use it only as reasonably permitted by the circumstances and applicable law.
30. Automated Fraud and Security Checks
Our website, payment providers or service providers may use automated tools or rules to identify unusual or potentially fraudulent transactions.
An order may therefore be temporarily held, reviewed, verified or rejected where reasonably necessary for fraud prevention and security.
31. Accuracy of Information
Customers are responsible for providing accurate information.
Al Harmain Dates may correct information where the customer requests correction or where reliable evidence demonstrates that a record is inaccurate.
We are not responsible for consequences caused solely by materially false or incorrect information knowingly or negligently supplied by the customer, to the extent permitted by law.
32. Changes to This Privacy Policy
We may amend this Privacy Policy to reflect:
- Business changes;
- Technology changes;
- New services;
- Security requirements;
- Regulatory developments; or
- Changes in applicable law.
The updated Privacy Policy will be published on this website with a revised Last Updated date.
Material changes will apply prospectively where required.
33. Relationship With Other Policies
This Privacy Policy should be read together with our:
- Terms & Conditions;
- Shipping Policy; and
- Refund, Return & Exchange Policy.
Where customer information is relevant to an order dispute, payment issue, refund, courier claim or quality complaint, those policies may explain additional operational requirements.
34. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan and any other mandatory law applicable to the relevant transaction or processing activity.
Nothing in this Privacy Policy is intended to remove any privacy, consumer or other legal right that cannot lawfully be excluded.
35. Contact Us
For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
Al Harmain Dates
Website: www.alharmaindates.com
Customer Service: 0302-1226018
Live Chat: Available through our official website
We may ask for reasonable verification of identity or order information before providing, correcting or deleting personal information.
CUSTOMER PRIVACY ACKNOWLEDGEMENT
By using our website or providing information to Al Harmain Dates, the customer acknowledges that personal information may be processed as reasonably necessary for:
order processing, payment verification, customer service, courier delivery, refunds and exchanges, fraud prevention, website operations, analytics, marketing where applicable, accounting, regulatory compliance and legal dispute resolution.
Al Harmain Dates does not sell customer personal information as a standalone commercial product, but information may be disclosed to service providers and other parties where reasonably necessary for the purposes explained in this Privacy Policy.
